ORDER PROCESSING- Buffalo Dental Manufacturing does NOT sell direct. We use an order forwarding system which allows us to process orders and forward them to your selected dealer. Typical order processing time is 3-5 business days. If you are not in the Dental Field or you do not have a Dealer, your order may take longer to process.
PRICES AND DESCRIPTIONS- Prices shown are MSRP and “Price Each” in USA Dollars and are subject to change without notice. Price is subject to change based on Dealer pricing. Buffalo Dental assumes no responsibility in price changes made by Dealers. Buffalo Dental cannot be liable for pictorial, descriptive or typographical inaccuracies. We will always attempt to communicate price and information updates as quickly as possible.
FREIGHT- All prices shown are without additional Freight charges. Freight charges will be determined by your dealer and added to your final invoice. Typical Freight shipments are by Ground. All other options for shipment must be requested. Shipping rates for International Customers will vary and must be discussed with your Dealer upon order placement.
RETURNS- Returns can be made for credit or exchange and will be handled by your Dealer. Merchandise must be returned in NEW condition. No returns OLDER than 1 YEAR will be accepted. Returns must include invoice number, date, and may be subjected to a 20% service charge. If your Dealer requires an Authorization Number, it must be acquired prior to making your return.
WARRANTY- All Buffalo Dental products are warranted to be free from defects in materials and workmanship in original condition, with certain qualifications and time periods as listed on the Warranty Card available from Buffalo Dental (and included with most equipment items.) Please refer to the warranty card for specific details and exclusions. Warranty periods for certain items are as follows:
Handpieces- Air Drive, Cord Drive, Cable Drive, Prophy Angles, Contra Angles, and Amalgam Packer instruments are under warranty for six months from date of original installation by consumer/purchaser. This warranty excludes chucks and brushes that must be replaced as wear indicates.
Electrical and Mechanical Equipment- These products are under warranty for a period of one year from the date of original installation by consumer/purchaser.
Amalgam Carriers- Are under warranty for one year from the date of purchase. The instruments must have original parts and construction. Barrels or tips that are comp0letely or partially clogged with amalgam, causing the plunger to be inoperative, or to bind or stick, are not considered defects. Carriers must be maintained immediately after use for proper operation and warranty fulfillment.
Expiration Dated Products- Are warranted for their individual indicated times.
Factory Repaired Items- Repairs made to a product while it is under warranty will be honored until the completion of the original product warranty period. Out-of-warranty items will be repaired with factory replacement parts and covered by warranty for a period of 90 days.
REPAIRS- Should a product require factory service attention, please contact Buffalo Dental for specific details on returning the item and on the procedure for evaluating, repairing and shipping the item back to you . Refer to warranty card for details.